General FAQ
How long does standard UK delivery usually take for a Goddiva order?
Standard UK delivery typically takes between 2 to 4 business days to arrive after dispatch.
Does Goddiva UK offer a next-day delivery service for urgent event wear?
Yes, next-day delivery is available for customers who need their outfits in a hurry.
What is the cost of standard shipping for orders within the UK?
Standard UK delivery via Royal Mail is charged at a flat rate of £3.99.
Can I change the delivery address once my Goddiva order has been placed?
No, shipping or billing addresses cannot be modified after an order is placed for security reasons.
Is there a subscription for unlimited free delivery at Goddiva?
The Goddiva Unlimited service offers a year of unlimited delivery for a one-off fee of £12.
How can I track my Goddiva parcel after it has been dispatched?
You will receive a unique tracking number via email and SMS to use on the Royal Mail or DPD websites.
What should I do if my order confirmation email hasn't arrived?
Check your spam folder first, and if it's not there, contact info@goddiva.co.uk with your shipping address for assistance.
Does Goddiva ship to international destinations outside of the UK?
Yes, Goddiva offers worldwide shipping with costs and timeframes varying by location.
What is the standard timeframe for returning an item to Goddiva?
Customers have 28 days from the date of receipt to return items for a refund or exchange.
Is there a fee for returning an unwanted dress from within the UK?
A return fee of £1.99 is charged per parcel for all UK returns.
Do Goddiva Unlimited subscribers have to pay for returns?
No, customers with a Goddiva Unlimited subscription receive free returns as a standard benefit.
Can I return items purchased from the Goddiva Outlet category?
No, items in the Outlet category are final sale and are non-returnable and non-refundable.
How long does it typically take to receive a refund after returning an item?
Refunds are generally processed within 5 to 10 business days of the parcel arriving back at the warehouse.
What condition must a dress be in to qualify for a successful return?
Items must be unworn, unwashed, and in their original condition with all tags and security ribbons intact.
Are sale items eligible for the standard 28-day return policy?
Yes, sale items can be returned within 28 days for a refund if they meet the standard return criteria.
What happens if I return a maxi dress with dirt marks on the hem?
Returns will be refused and the item sent back to you if there are visible marks, stains, or debris on the hem.
Can I return beauty products or pierced jewellery to Goddiva?
For hygiene reasons, beauty products, skincare, and pierced jewellery are non-refundable.
Are international customers responsible for their own return shipping costs?
Yes, international return postage is the responsibility of the customer and should be sent via a tracked service.
Where can I find specific measurements for Goddiva's plus-size range?
You can view detailed chest, waist, and hip measurements on the Goddiva Plus Size Chart.
Does Goddiva offer a free service for altering the length of dresses?
Goddiva provides free alterations for the length of dresses and jumpsuits, though you must pay for the initial return shipping.
How should I measure myself to ensure the best fit for an evening gown?
Measure your bust, natural waist, and hips directly against your skin using a measuring tape for the most accurate results.
Can Goddiva alter the waist or bust measurements of a garment?
No, the free alterations service is strictly limited to adjusting the length of the garment.
Is there a size chart available for standard Goddiva brand dresses?
Yes, a comprehensive Size Chart is available to help you compare UK sizes with CM measurements.
What are the best types of dresses for hiding the stomach area at prom?
Goddiva recommends specific styles like empire waists or draped designs to provide a flattering fit around the midsection.
Are short dresses considered appropriate for a formal prom event?
While maxi gowns are traditional, sophisticated short skater or cocktail dresses are increasingly popular for prom.
What kind of bra should I wear with a backless or strapless prom dress?
Depending on the cut, you may need a strapless bra, a low-back bra, or seamless underwear to avoid visible lines.
Does Goddiva have physical stores where I can try on dresses?
No, Goddiva is an online-only brand, but they offer a 28-day return policy for home try-ons.
What payment methods are accepted on the Goddiva UK website?
Goddiva accepts major credit/debit cards, PayPal, Amazon Pay, Clearpay, and Laybuy.
Can I use multiple discount codes on a single Goddiva order?
Only one discount code can be applied per order, and codes typically cannot be combined during major sales.
What is the average order value for shoppers on the Goddiva site?
The average order value for Goddiva customers is approximately £100.
How do I get a discount on my first Goddiva UK order?
You can sign up for the Goddiva newsletter to receive a 10% discount code and free UK shipping on your first purchase.
Is there a Goddiva UK newsletter sign-up discount?
Yes, new subscribers typically receive a 10% off voucher sent directly to their inbox after joining the mailing list.
Can I get free delivery on my first Goddiva purchase?
New customers who sign up for emails are eligible for free UK shipping on their next order.
Where do I enter a promo code on the Goddiva UK website?
You can enter your code in the discount code box located on the checkout page before clicking 'apply'.
Why is my Goddiva discount code not working at checkout?
Codes may not work if they have expired or if you are trying to apply them to sale items, which are generally excluded from further discounts.
Can I use more than one discount code on a Goddiva order?
No, only one promotion or discount code can be applied per individual order.
How much is the Goddiva student discount in the UK?
Students can secure a 20% discount on full-priced items by verifying their status through Student Beans.
Does Goddiva offer a discount for NHS staff and healthcare workers?
Yes, Goddiva provides an exclusive discount for NHS and essential workers, often worth up to 20% off.
Can apprentices get a discount at Goddiva UK?
Apprentices are eligible for a 20% youth discount when verified through Youth Discount.
Is there a Goddiva discount for teachers or key workers?
Key workers, including teachers, can access special 15-20% discounts by verifying their employment status through eligible services.
How do I verify my student status for a Goddiva promo code?
You can verify your status quickly by logging into your Student Beans account to generate a unique 20% off code.
Are there Goddiva discount codes for bridesmaid dresses?
While specific codes vary, the 20% student and youth discounts are valid for the bridesmaid dress collection.
Can I find a promo code for Goddiva prom dresses?
Shoppers can use standard site-wide codes or the 20% Student Beans discount to save on the prom fashion range.
Does Goddiva have a Black Friday sale for 2026?
Goddiva typically hosts their biggest sale of the year during the Black Friday and Cyber Monday period in November.
Are there summer or post-Christmas sales at Goddiva UK?
Yes, Goddiva holds major end-of-season sales in the summer and after Christmas with discounts of up to 80%.
How can I get free next-day delivery at Goddiva?
You can join the Goddiva Unlimited membership for £12 a year to receive free next-day UK delivery on all orders.
Does Goddiva UK offer free returns for all customers?
Standard UK returns cost £1.99 per parcel, but Goddiva Unlimited members enjoy free returns.
How long is the Goddiva UK return period?
Customers have a 28-day window from the date of receipt to return items for a refund or exchange.
Can I return sale items purchased with a discount?
Standard return policies apply to sale items unless they are marked as final sale in the Outlet category.
Is there an extended return policy for Christmas gifts at Goddiva?
During the holiday season, Goddiva often extends the return period for orders placed in December, sometimes allowing returns until mid-January.
How does the Goddiva rewards program work?
The loyalty scheme allows you to earn 5 points for every £1 spent, which can be redeemed for vouchers once you reach certain milestones.
Do I get points for following Goddiva on social media?
Yes, you can earn bonus points for following Goddiva on Instagram, Facebook, and TikTok.
Can I get a discount for referring a friend to Goddiva?
Goddiva often runs a refer-a-friend scheme where both you and your friend can receive £10 off a future purchase.
Does Goddiva accept Klarna or Clearpay for split payments?
Yes, Goddiva supports buy now, pay later options through both Clearpay and Klarna.
Can I use a gift card and a discount code together?
Yes, gift cards can be used at checkout in conjunction with valid discount codes.
Is there a discount for the Goddiva Marketplace brands?
While site-wide codes may vary, Goddiva Unlimited offers free standard delivery on all marketplace brands.
Can I get a promo code for Goddiva sequin maxi dresses?
You can use general site-wide percentage-off codes to save on premium sequin and embellished maxi styles.
Are items in the Goddiva Outlet further discountable?
Outlet items are already heavily reduced by up to 70-80% and are usually excluded from additional promo code usage.
Do Goddiva discount codes apply to swimwear?
Codes apply to full-price swimwear, but note that swimwear is non-refundable for hygiene reasons once purchased.
Does Goddiva offer a birthday discount for members?
Members of the Goddiva Loyalty Scheme receive 300 bonus points on their birthday to help them save on a new look.